Return or exchange
Frequently asked questions
Is it easy to return items?
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 5 days after we receive and process your return.
How can I make an international return?
To initiate an international return please start your process here by entering the email address you used on the original purchase. Follow the steps and once complete, please ship your items to the address displayed. At this time we do not offer exchanges on international orders and any shipping costs are the responsibility of the purchaser.
What can I return?
You may return most items in original packaging within 37 days of delivery for a full refund. Shipping fees are non-refundable, except when due to MFI error.
Does MFI offer replacements and exchanges?
Yes, you can create replacement and exchange orders from this page by clicking Start Return and following the instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different configuration. Exchanges are not available for international customers.